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12th December 2017
10:08am GMT

She wrote: “My friend was charged 18K for a 20 Min ride (!), and they are sticking to it. What in the world??? This is insane!” And of course, after any good Twitter rant, Uber decided to stand down and give the man his refund. “There was an error here and it has been resolved,” Uber said in a statement. “We have provided a full refund to this rider and apologized to him for this experience. We have safeguards in place to help prevent something like this from happening, and we are working to understand how this occurred.”My friend was charged 18K for a 20 Min ride (!), and they are sticking to it. What in the world??? This is insane! @Uber_Support @badassboz @Uber pic.twitter.com/RjFihVLKIC
— Emily Kennard (@emilykennard) December 9, 2017