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5th January 2015
03:03pm GMT

Hey @EtihadAirways, I've been sitting on EY 183 in Abu Dhabi for 10 hours now. THIS IS NOT OK. There are kids and seniors on this flight.
— Ravali Reddy (@ravaliareddy) January 3, 2015
EY183 on runway for 9 hours. Terrible service and crew won't serve food. Now further delays as they replace (unserved) food. @EtihadAirways
— Sujatha (@SuzeTwtr) January 3, 2015
Tension building up 8hr+ inside @EtihadAirways EY183 stuck on Abu Dhabi Tarmac; took 4+ hrs more 2 resolve cc: @CBSSF pic.twitter.com/yIfG4Z8JCu
— Mittal Parekh (@parekhmittal) January 4, 2015
Etihad released a statement explaining that the delay was due to "extraordinary weather conditions" and later issued an apology online:
We apologise for the serious inconvenience that these events have caused, which have been beyond our control. 8/8
— Etihad Airways (@EtihadAirways) January 4, 2015
The airline promised to waive change and cancellation fees.Explore more on these topics: