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15th October 2015
06:27pm BST

@NikitaBellucciX => vol est prévu pour 14h30. C'est juste qu'avec vous on préfète quand ça dure. ;) Bonne journée, je reste disponible. :)
— Transavia France (@transaviaFR) October 12, 2015
Nikita asked: "Is it possible to have information on the flight TO 3743? Cancelled four times since this morning @TransaviaFR and there’s no information in Budapest."
To which the airline responded: "@NikitaBellucciX Flight is scheduled for 14.30. It’s just that with you, we prefer when it lasts longer. Have a good day. I remain available."
According to The Local, Nikita responded with a since deleted: "Bunch of b*stards. I will never fly with your rubbish company again."
Image via Twitter/NikitaBellucci.
Twitter users were quick to jump to the actress' defense, with one follower writing: "The worst airline in the world is late and then they even take the p*ss out of you."
Transavia later apologised to the actress, writing: "I am sorry you were offended by this joke. I was just trying to lighten the mood. Again, I’m sorry. The plane will leave shortly."
@NikitaBellucciX Je ss dsl que vs ayez mal pris cette blague. :( J'essayais juste de détendre l'atmosphère. Encore désolé, on repart vite.
— Transavia France (@transaviaFR) October 12, 2015
Later, a source told Mail Online: "The company apologised publicly and directly to the actress for displaced remarks made by its community manager on Monday. At no time did the company and community manager want to offend this young woman. The satisfaction of the customers is one of Transavia’s priorities."Explore more on these topics: