What’s worse than not winning the lotto? Not winning the lotto because of a technical glitch obviously.
One UK couple thought they’d literally hit the jackpot when they believed they’d won £35 million.
David Nyland and his wife Edwina picked all six numbers correctly on the December 23 draw - only to find out the entry had not gone through on the Internet. The couple had correctly selected the numbers but a glitch in the app had meant their entry had not been processed.
The couple spoke to
The Metro.
Edwina, 55, said: ‘I am gutted, but what can we do?
‘I have just had to carry on with things and not get too down. Shocked isn’t the word, but as a family, we stick together and just have to be grateful for what we’ve got.’
Although the app confirmed the purchase of the ticket, the app provider had no record of the transaction.
Edwina said:
‘I rang customer services at Camelot and the person I spoke to said they could see from their records that we had intended to buy those numbers but they said the purchase did not go through because we only had 60p in our account.
‘We had tried to top up the account and hadn’t realised that hadn’t registered either.
‘You get an email to confirm your purchase, but I didn’t remember to check because it was just before Christmas and I was so busy.
‘Camelot has now told me they are looking into it with their IT department.’
