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Published 07:35 14 Mar 2018 GMT
Updated 07:41 14 Mar 2018 GMT
She told travel website One Mile at a Time that the passenger was repeatedly told to put the dog in the storage compartment. "The passenger adamantly pushed back, sharing verbally that her dog was in the bag," said Maggie. "The flight attendant continued to ask the passenger to do it, and she eventually complied. "By the end of the flight, the dog was dead. The woman was crying in the airplane aisle on the floor." United Airlines has said it is investigating the dog's death.I want to help this woman and her daughter. They lost their dog because of an @united flight attendant. My heart is broken. pic.twitter.com/mjXYAhxsAq
— MaggieGremminger (@MaggieGrem) March 13, 2018
"This was a tragic accident that should never have happened," it said in a statement.
"We assume full responsibility for this tragedy and express our deepest condolences to the family and are committed to supporting them.
"We are thoroughly investigating what occurred to prevent this from ever happening again. Pets should never be placed in the overhead bin," the statement added.
United Airlines has a poor record of transporting animals, the Guardian reports.
It had the highest number of animal deaths for any US carrier in 2017 - 18 were killed and 13 injured in while in transit with United last year, according to the US Department of Transport.
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