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04th Apr 2022

Dublin Airport temporarily suspends wait time feature on app amid long queues

Sarah McKenna Barry

Long queues continue at the airport.

Dublin Airport has warned passengers to give themselves plenty of time to get through security as they continue to experience lengthy delays.

The past few weeks have seen some passengers miss their flights due to long queues. The delays are the culmination of increased travel post-Covid and staff shortages at the airport.

The Dublin Airport Authority said: “If you are flying soon, please be aware that it might be very busy at peak periods, so allow yourself plenty of time. At peak times, this can mean up to three and a half hours before your departure time. If parking a car, allow a further 30 minutes.”

Earlier this morning, the Dublin Airport Authority confirmed on Twitter that they had temporarily suspended the wait time feature on their app.

One passenger took to Twitter to point it out, saying: “There’s been recently queues of over 4 hours at security in DUB airport, with many passengers missing their flights.

“You have taken off the expected wait info from the airport app. Is it possible to know the expected wait times for this afternoon?”

The Dublin Airport Authority responded with: “While we work to improve the accuracy of queue times over a wider footprint of the airport in both we have temporarily suspended times on screen & on our App.

“We are testing the changes this weekend with a view to deploying next week. In the meantime please allow extra time”

The airport has also paused new sales of the Fast Track system, which allows passengers to pay between €6.99 and €12.99 for a faster route through security.

Last week, Dublin issued a statement apologising to passengers for the delays.

They said: “Like other airports all over Europe, we are currently working extremely hard to ramp-up our operation at Dublin Airport after the collapse of international travel over the past two years including the hiring and training of staff after 1,000 workers left the airport under a voluntary severance scheme during the Covid-19 pandemic.”

They then offered advice to passengers, saying: “To minimise the impact, we encourage all passengers to check in bags where they can and to carry the minimum amount with them when presenting at security.

“We would also encourage all passengers to be at the airport a minimum of two hours before boarding a short-haul flight and three hours prior to boarding a long-haul flight.”

Facebook images: Sam Boal/RollingNews.ie