Oh dear.
To be fair to the Irish airline, Ryanair have put a big focus of late on repairing their arguably less than stellar record when it comes to customer service, attempting to be both a budget airline
and one that cares for the customer experience.
With improved baggage allowances, an easier-to-navigate website and even a cessation of the trumpets, some noticeable strides have certainly been made.
This video, posted to YouTube this week, might suggest that the memo hasn't circulated to all of the links in the chain however - even non-Ryanair staff.
For flights to Milan, Ryanair operate through Bergamo Airport, where passenger
Nerijus Laurinaitis captured this footage earlier this week. Posting online on Wednesday, he dubbed the video "Luggage destruction in Bergamo airport".
Laurinaitis' description suggests that the video was taken on Tuesday evening around 8pm at the Italian airport, and shows bagger handlers roughly throwing luggage across the ground and into the hold.
We have reached out to Ryanair for a comment but have yet to receive one. However, various Italian news outlets suggest that the company responsible for the management of the airport has issued an apology to customers and agreed to offer refunds to passengers for any damage caused to their possessions.
UPDATE 9.19AM: We have recieved the following statement from Ryanair:
The handling of these bags by our handling agents in Bergamo is clearly in breach of Ryanair bag handling guidelines and will not be tolerated. Ryanair has instructed the Bergamo Airport authority that we want these two individuals removed from handling Ryanair flights and we have received assurances that this cavalier treatment of our customers’ bags will not be repeated.
https://www.youtube.com/watch?v=gWK1M2Ip-Cw
