Krispy Kreme issue statement after noise complaints about Blanchardstown store
"The response has been way ahead of our most optimistic expectations..."
Krispy Kreme have confirmed that they are making changes after people living near their Blanchardstown location complained over excessive noise late at night.
The doughnut chain opened their Hot Light store - their first location in Ireland - late last month, with a 24-hour drive thru lane.
And after hundreds of people queued up on opening day, people have continued to report that there have been lengthy queues - particularly late at night.
Many residents complained that they couldn't sleep over car horns coming from the drive-thru of the 24-hour doughnut store.
And while Krispy Kreme issued a request to their customers yesterday [October 2], they have now confirmed that they will be making some changes.
The drive thru - which was previously open 24 hours a day - will now be open from the hours of 6am until 11.30pm.
Krispy Kreme have also confirmed that their Traffic Management Action Team will continue to examine alternative options for late night queues that won't impact local residents.
Richard Cheshire, CEO, Krispy Kreme UK & Ireland, said:
“We anticipated a warm welcome for Krispy Kreme in Ireland and have long wanted to open a store here, but the response has been way ahead of our most optimistic expectations.
"For the customers coming into our store in Blanchardstown, the smiles and joy have been great to see.
"For the most part too, our drive thru has been a success. But we know that the late-night noise has been an upset for our neighbours.
"Some customers have been beeping their horns and disturbing families in nearby apartment complexes. Most importantly, we are saying to our neighbours, we’ve listened and we’re making changes immediately.”