
Life

Share
6th August 2017
12:55pm BST

"I sent you my exchange but it still ain't returning, I left my size product code and order number at the bottom, I sent for a T-shirt back in July you must not of Got Em, there must be a problem at the post office or something. Anyway f**k it how's ya marketplace. you probably hear this everyday, I'm your biggest fan, I've got a wardrobe full of your clothes and shoes man. Anyway hope you get this, hit me back, just to chat, truly yours, Biggest fan Stephen Can."
Pretty good, right?
ASOS themselves only took an hour to reply, and when they did, they did Stephen one better.
"Dear Stephan Can, I was meant to write to you sooner but we've been so busy, You said you haven't received your exchange, how long ago did you return it to me? Look, it can take 10 working days for your returns to come back, And if it's been longer than that, Pop us a private message and we'll see what's the crack. Your exchange will be sent out with your original delivery service to you. Don't think we wouldn't send it intentionally just to diss you. When we've received it you'll receive an email from us too, I say pop us a message man and we'll look into this for you. I really think we could get this sorted out together, And I hope this makes you think our service is better. I hope you get to read this letter. Pop us a message quick time, With your order number & email address, that will be just fine. Don't forget your proof of postage too but Stephen Can, We hope you understand, That we do want you as a fan! We want you to have the best closet, so PM us with your details and we can have a gossip And we'll this sorted out and looked into So Stephen Can, we look forward to hearing from you, ASOS Am (ber)."
We don't know whether Stephen ever got his return sorted, but to be honest, if ASOS can put this much work into a complaint response, we're sure they're doing their best.