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Published 14:45 13 Aug 2013 BST
Rob Timony decided to have a chat with UPC about getting a new deal but rather than using the phone, he availed of their Live Chat facility.
But we doubt that even he or Niall, the UPC customer service guy (who we have to admit is pretty sound), expected to have this conversation...
Hat-tip to Rob and the lads at JOE.ie for sending this our way.
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