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11th August 2015
09:06am BST

Put simply, outlets in airports are not required to pay VAT charges on any sales if the passenger is travelling outside of the EU. In essence, this means that the retailer can often make savings of more than 20 per cent, often without passing on any of these savings to the passenger.
Consumer affairs expert Paul Lewis said: “I think the problem here is that the retailers are not being straight with the public.”
“They are asking to see passengers’ boarding cards but not telling them that this is so they can make more money by not paying the VAT on what they’re selling. What of course they should be doing is passing on the savings that they make to the passengers who are travelling outside Europe."
The Independent has followed up the story with a report today, Tuesday, that some air travellers are now refusing to show their boarding card at UK airports. The passengers had previously assumed they were legally obliged to present their passes.
Protests have already been reported in branches of WHSmith and Boots, including at Heathrow Airport.
Hat Tip: The Independent UK Explore more on these topics: