Samaritans reminds anyone feeling alone this Christmas that ‘we’re here for you’ 24/7

The festive season is often marketed as the "happiest time of the year," but it can also be one of the most challenging for many people. 

Their free helpline, 116 123, is available 24/7 throughout the holidays, including Christmas Day. The service is anonymous, and those in distress can also email [email protected] for support.  

Last December, Samaritans answered nearly 30,000 calls for help, with mental health concerns, loneliness, isolation, and family or relationship issues being the most common reasons for reaching out. 

On Christmas Day alone, almost 900 calls were taken, highlighting the emotional struggles that many face during what is often portrayed as a joyous occasion.  

Sarah O’Toole, Executive Director of Samaritans Ireland, said:  “While December is marketed as the ‘happiest time of the year,’ we know that’s not the case for everyone. 

“This time of year can be difficult for all sorts of reasons. On top of the challenges people face throughout the year – which don’t just take a break for Christmas – there’s the added financial burden, expectation to appear happy, spending time with people we’re not necessarily comfortable around, while feelings of loneliness and bereavement may be heightened.”  

With many regular support services closed over the holidays, Samaritans’ helpline is a vital resource. 

"Talking through a problem before it gets too big can really help," O'Toole added.  

Samaritans is also urging the public to support its Longest Night campaign, which reminds those struggling that its helpline is always open, even during their darkest hours.  

On Saturday, December 21st, the Winter Solstice, businesses and landmarks across Ireland are encouraged to light up in green to show solidarity and spread awareness of the service. 

Last year, nearly 200 sites participated, including Government Buildings, The Rock of Cashel, and the Guinness Storehouse.  

Members of the public are also invited to light a candle on the night to show support and remind others they’re not alone.  

For volunteers like Mary Horan from Athlone, being available on Christmas Day is a personal mission.  

“At Christmas time, feelings of loneliness and despair are heightened, especially on Christmas Day when the emphasis is on families being together as portrayed on television and in the ads. That image can magnify those feelings. People can be overwhelmed,” Mary explained.  

Mary has been volunteering with Samaritans for years and knows how important the service is during the festive season.  

“A call that we take on a night like that could be the one that saves or alters somebody’s life. 

“Samaritans may be the only helpline open when other services are closed.”  

Whether it’s a quiet moment of despair or an urgent need for connection, Samaritans is there to provide a listening ear. 

For anyone struggling this festive season, know that help is just a phone call away. 

Call 116 123 for free, anytime, or email [email protected].