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18th July 2016
12:35pm BST
"Persons who have yet to travel should try to ascertain from lowcostholidays.ie if their booking will be honoured. If not, they should make a claim to the commission for a refund of monies paid to date. "There may be people who are abroad and they find they have to pay a second time for accommodation that they've already paid for via lowcostholidays.ie. In that situation those persons should also claim for reimbursement from the Commission for Aviation Regulation."That being said, the commission's bond only covers customers who have booked both overseas travel and accommodation. Hodnett said that people exempt from that cover may be able to claim money back through travel or credit card insurance. Here's a link to the Commission's Expenses Claim Form. (This is what it looks like, in case you get lost on the site)
The process of disputing card payments is called "chargeback", and the first thing to do in the process - if the supplier (lowcostholidays) can't provide a refund - it to contact your card provider (the bank or credit card) immediately.
Tell them the details of the transaction you are disputing, and request that they follow it up with the supplier’s merchant (the bank that processes the supplier's card transactions).
For any other queries call 01-8889000 , and keep checking the Commission's dedicated page for updates.Explore more on these topics:
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