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29th May 2018
10:55am BST

Starbucks is working with The Perception Institute to ensure that their training has a positive effect on workers and customer experiences.
They have said racial bias and stereotypes can be positive or negative and that they tend to make assumptions about a person or group of people based on the colour of their skin, their gender, or their identity.
Today's training is expected to cost the coffee shop chain up to $12 million due to profit losses, according to USA Today.
However, it is expected that the training will have a largely positive effect in the long run.