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Published 12:54 24 Jun 2015 BST
Updated 12:55 24 Jun 2015 BST
Pam St Clement as Pat Butcher in EastEnders (image: BBC).
An onlooker told The Sun newspaper: “He obviously meant absolutely nothing by it. I’d have thought that she got called Pat all the time to be honest, she was on the telly for years.”
“She needs to calm down a bit, maybe she’d had a long day – but the poor guy who asked her looked pretty upset, I thought he might cry.”
Pat was killed off in 2012 (image: BBC).
Head of stations at Chiltern Railways, Chad Collins, said that the member of staff is “well known for is positive interaction” before apologising for any offence caused by the “misjudged” comment.
Pam played Pat Butcher in the BBC soap for 26 years. Her character was killed off at the beginning of 2012.Explore more on these topics:
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