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24th November 2022
10:53am GMT

Taylor also released a statement to fans about the issue.
She wrote: "It goes without saying that I’m extremely protective of my fans. We’ve been doing this for decades together and over the years, I’ve brought so many elements of my career in house.
"I’ve done this SPECIFICALLY to improve the quality of my fans’ experience by doing it myself with my team who care as much about my fans as I do.
"It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse. "There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward." She explained that she wasn't going to "make excuses" for any of the other parties as she had been assured that the system could deal with the level of demand. She went on: "It’s truly amazing that 2.4million people got tickets, but it really p***es me off that a lot of them feel like they went through several bear attacks to get them. "And to those who didn’t get tickets, all I can say is that my hope is to provide more opportunities for us to all get together and sing these songs."Explore more on these topics: